ADA Complaint Policy and Procedures
POLICY
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination on the basis of a disability. The Town of Parma shall not exclude an individual with a disability, from participating in or be denied the benefits of the services, programs, activities, transit system or a facility. The Town of Parma will not discriminate against individuals with disabilities. Any person who believes that they have been discriminated against, or denied access to our services, programs, activities, transit system or facilities because of their disability may submit a complaint directly to the Town of Parma.
COMPLAINT PROCEDURES
A written complaint should be made within 30 calendar days of the alleged incident to facilitate a prompt investigation and resolution. The written complaint should be as specific as possible and include the date the incident occurred, names of individuals involved, the facility, programs, services or activities involved, the nature of the problem and a proposed resolution. Include your full name, contact information and best method to reach you.
Mail or email the complaint to:
ADA Coordinator
Town of Parma
1300 Hilton Parma Corners Rd
Hilton, NY 14468
585-392-9461
finance@parmany.gov
If you need an alternative method to provide your complaint, you may contact the ADA Coordinator and either provide a verbal complaint or request information in accessible formats to be able to submit your complaint.
Within 10 days after receipt of the complaint, the ADA Coordinator will contact the complainant, by mail, email, telephone or video conference, to discuss the complaint and to find a resolution. Within 30 calendar days of the discussion, the ADA Coordinator will provide a written explanation on the outcome of the complaint. A summary of the complaint and its closure will be kept for five years.
If the complainant is not satisfied with the outcome, the complainant, may appeal the decision, within 45 days to New York State Department of Transportation (see below).
As an alternative to filing an ADA complaint directly with the Town of Parma, a complaint may be submitted directly to:
New York State Department of Transportation
Office of Diversity and Opportunity
50 Wolf Road, 6th Floor
Albany, NY 12232
(518) 457-1129 Fax (518) 549-1273
OCR-TitleVI@dot.ny.gov
Federal Transit Administration
Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE Washington, DC 20590
Questions concerning this policy and procedures may be directed to the Town of Parma, Program Director at 585-392-9461 or at finance@parmany.gov.
If information is needed in another language, contact us at 585-392-9030.
Si se necesita informacion en otro idioma de contacto, 585-392-9030.